All Top Shelf products come with a 30 day return for refund guarantee. If 30 days have passed since your purchase, a full refund or exchange is not available unless the product is defective.
To be eligible for a return, your item must be unused, in original condition and original packaging.
If you would like to initiate a return within the first 30 days please email us at support@topshelfstoragesolutions.com. Once we validate the date of purchase we will provide return instructions. Customer is responsible for paying all return shipping costs.
If return is accepted, then your refund will be processed to the original method of payment.
Late or missing refunds
Please allow up to 14 business days for your refund to process. If you have not received your refund after that time period please contact us at support@topshelfstoragesolutions.com
Sale items
Only regular priced items are subject to refund. Sale & discounted items are excluded from the refund policy.
Exchanges
If you are exchanging your item for the same item due to it being damaged or defective upon arrival, send us an email at support@topshelfstoragesolutions.com.
Shipping returns
To return your product, you should mail your product to:
Scarborough Warehousing
2551 S LIBERTY PKWY
SUITE C
LIBERTY, MO 64068
Customer is responsible for paying shipping costs for returns. All shipping costs are non-refundable. If a refund is to be issued, it will be the equivalent to the price of the product(s) plus taxes.
Shipping times vary depending on your location, but typically it’s 2-3 business days from the time we receive the request.
Using a trackable shipping service and purchasing shipping insurance is always strongly recommended.
Warranty
The Lift comes with a 30-day money back guarantee and a five-year limited warranty. The warranty covers the proper functionality, defects and craftsmanship issues.
All Top Shelf attachments comes with a 30-day money back guarantee and a five-year limited warranty. The warranty covers the proper functionality, defects and craftsmanship issues.
Contact us at support@topshelfstoragesolutions.com for any questions related to refunds and returns.